We totally understand that life happens: meetings pop up, plans change, and surprises come along! Our goal is to make the process simple and fair for both you and our cleaning teams

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Rescheduling

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Need to change your appointment? No problem!

• Free rescheduling if you let us know at least 24 hours in advance.

• If you reschedule within 24 hours of your appointment, a $40 rescheduling fee (or 25% of the service total, whichever is higher) may apply.

• Frequent last-minute changes may require prepayment for future bookings.

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Cancellations

 

We reserve your time just for you, so when a cancellation happens last-minute, it’s hard for us to fill that spot.

 

 Notice Given - Fee Applied 

 24+ hours before - No charge 

 Within 24 hours - 50% of the total service will be charged 

 Same-day or when the team arrives - Full service charge applies 

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Access to Your Property

 

If our cleaners arrive and can’t access your property (no one home, no key/code, or locked out), it will be treated as a same-day cancellation, and the full service fee will apply.

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Weather & Emergencies

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Your safety and our team’s safety come first! If there’s severe weather or an unexpected emergency, we’ll gladly reschedule your appointment for free. Just let us know as soon as possible.

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Our Promise

 

We’re committed to being flexible, fair, and reliable. Your cooperation helps us keep our schedule organized and ensures every client gets the great service they deserve!

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Thank you for choosing Oneanddonesolutions.

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